Privacy policy

At RIAR ÉLUX, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order, contact us, or interact with our website, we may collect information such as:

• Full name
• Mobile phone number
• WhatsApp number, where applicable
• Email address
• Billing and delivery address
• PIN code
• Order details
• Payment or transaction information
• Product and purchase history
• Information you voluntarily provide when contacting customer support

We may also automatically receive certain technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Deliver products to you
• Contact you regarding your order
• Provide order tracking information
• Process payments
• Provide customer support
• Handle returns, refunds, and warranty requests
• Respond to your questions and enquiries
• Improve our website, products, and customer experience
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

RIAR ÉLUX does not intend to store your complete debit card, credit card, UPI, or banking credentials on its own systems.

Payment information may be processed directly by the applicable payment service provider according to its own privacy and security practices.

4. WhatsApp and Communication

If you contact us through WhatsApp, phone, email, or another communication channel, we may use the information you provide to respond to your enquiry, assist with your order, or provide customer support.

For order-related communication, we may contact you using the mobile number, WhatsApp number, or email address provided during checkout or enquiry.

5. Sharing of Information

We may share necessary information with trusted third parties when required to provide our services, including:

• Courier and logistics partners
• Payment service providers
• Technology and website service providers
• Customer support service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties as a business practice.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to help provide a better browsing experience, remember preferences, understand website usage, and improve website performance.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill orders
• Provide customer support
• Process returns, refunds, and warranty claims
• Maintain business and transaction records
• Resolve disputes
• Meet legal, accounting, tax, or regulatory obligations

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or payment providers.

RIAR ÉLUX is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

RIAR ÉLUX
WhatsApp: 7025783666
Email: fajaralameen07@gmail.com
Address: 4th Floor, CMH Road, Indiranagar, Bengaluru