Shipping policy

At RIAR ÉLUX, we are committed to delivering your order safely and reliably to your doorstep. This Shipping Policy explains how orders are processed, shipped, and delivered across India.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive shipping or tracking information through your registered mobile number, WhatsApp, or email, where available.

2. Delivery Time

We provide delivery across India.

• Usual delivery time: 3–5 working days
• Estimated maximum delivery window: 5–10 business days
• Remote and hard-to-reach locations may require additional delivery time.

Delivery timelines are estimates and may vary depending on the delivery location, courier partner, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

3. Shipping Charges

Shipping is FREE across India.

All applicable standard shipping and delivery charges are included in the product price displayed on our website. No additional standard shipping charges will be added at checkout.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered mobile number, WhatsApp, or email, depending on the availability of tracking information from our courier partner.

5. Delivery Delays

We make every reasonable effort to deliver orders within the estimated timeframe. However, occasional delays may occur because of:

• Courier service issues
• Weather conditions
• Public holidays
• High order volumes
• Remote delivery locations
• Incorrect or incomplete address information
• Circumstances beyond our reasonable control

RIAR ÉLUX shall not be responsible for delays caused by circumstances outside our control.

6. Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing accurate delivery information, including their name, phone number, complete address, PIN code, and other relevant details.

If an order is returned because of an incorrect address, recipient unavailability, refusal to accept the package, or repeated delivery attempts being unsuccessful, additional shipping or re-delivery charges may apply.

For COD orders, the applicable booking amount may be forfeited in case the order is refused or cannot be delivered due to the customer's actions.

7. Damaged Package

If your package appears visibly damaged at the time of delivery, we strongly recommend taking clear photographs or videos of the package before opening it.

If the product inside is damaged, please contact our customer support team within 48 hours of delivery and provide photographs/videos and relevant order details.

8. Contact Us

For questions regarding shipping or your order, please contact us:

WhatsApp: 7025783666
Email: fajaralameen07@gmail.com
Address: 4th Floor, CMH Road, Indiranagar, Bengaluru

Note: Delivery timelines are estimates and are not guaranteed. By placing an order with RIAR ÉLUX, you acknowledge and agree to this Shipping Policy.