Refund policy

At RIAR ÉLUX, we strive to provide high-quality foot and leg massagers to our customers. Please read this Return & Refund Policy carefully before placing an order.

By purchasing a product from our website, you acknowledge and agree to the terms of this policy.

1. Return Eligibility

Products may be eligible for return only in the following circumstances:

• The product was received in a defective condition.
• The product was damaged during transit.
• An incorrect product was delivered.

To request a return, customers must contact us within 48 hours of delivery.

The return request should include:

• Order details
• Photographs and/or videos clearly showing the issue
• Photographs of the product packaging, where applicable
• A description of the defect, damage, or incorrect product received

2. Product Condition

Products returned for inspection must be kept in their original condition as far as reasonably possible.

Returned products should include:

• Original packaging
• Accessories
• User manuals
• Invoice/order documentation

Products that have been damaged, misused, modified, tampered with, or damaged due to customer negligence may not qualify for a return or refund.

3. Refunds

Except for eligible cases involving a defective, damaged, or incorrect product, orders are generally not eligible for refunds after the product has been sold and delivered.

If a return is approved, the product will be inspected by our authorized team before a refund is processed.

Approved refunds will generally be processed within 7–10 business days after the returned product has been received and approved.

The actual time taken for the amount to appear in the customer's account may depend on the customer's bank or payment service provider.

4. Cash on Delivery Orders

Cash on Delivery (COD) is available for eligible orders.

Due to high demand, a booking amount may be required to confirm a COD order.

The booking amount is non-refundable in cases where the customer refuses delivery, cancels the order after confirmation, or the order is returned due to customer-related reasons.

For eligible defective, damaged, or incorrect products, the refund process will be handled after verification and approval.

5. Return Shipping

If the product is returned because it was defective, damaged during transit, or incorrectly delivered, RIAR ÉLUX may arrange or cover the applicable return shipping, subject to verification.

For returns arising from customer-related reasons, the customer may be responsible for the applicable return shipping costs.

Customers should use a trackable shipping service whenever they are instructed to return a product.

6. Non-Refundable / Non-Returnable Cases

A return or refund may not be available in the following circumstances:

• Refusal to accept a confirmed COD order
• Loss of the COD booking amount due to refusal or unsuccessful delivery caused by the customer
• Damage caused by misuse or improper handling
• Damage caused after delivery by the customer
• Unauthorized modifications or repairs
• Products returned without required accessories
• Products returned without original packaging where the packaging is required for safe return
• Products returned after the applicable return-request period
• Issues caused by normal wear and tear or improper use

7. Warranty

RIAR ÉLUX foot and leg massagers come with a 12-month warranty, subject to the applicable warranty terms and conditions.

The warranty does not necessarily cover damage caused by misuse, unauthorized modification, physical damage, or improper handling.

8. Contact Us

For return or refund assistance:

WhatsApp: 7025783666
Email: fajaralameen07@gmail.com

Please contact us as soon as possible if you receive a defective, damaged, or incorrect product.